Dear Guests,

Before booking your holiday, please take the time to read the following terms and conditions as they form part of the travel contract concluded with us.

We have taken all the necessary precautions to ensure you have an enjoyable stay at Club Ali Bey. These include defining clear legal provisions as set out in our terms and conditions of travel.

Once you have made your booking, please quote your booking number on any written correspondence or queries.

1. Travel contract

1.1. The booking shall be binding according to the travel package, i.e. the content of the contract shall be determined by the travel brochure and written confirmation by Club Ali Bey Reisen. The same applies to bookings made by telephone. The contract shall enter into effect on acceptance by Club Ali Bey Reisen. The booker shall receive written confirmation of travel from Club Ali Bey Reisen.

1.2. Please notify us immediately if you have not received your travel documents 5 days before the start of your journey at the latest. If this is the case and provided we have received your payment, we shall immediately send you the travel documents or, in the case of air travel, make them available for collection at the departure airport against proof of payment one day before the flight date at the earliest. If you do not inform us that these documents have not been received and you are unable to start your journey due to not having the travel documents, we shall consider this as cancellation on your part with corresponding liability to pay costs .

2. Payment

2.1. On receipt of the written confirmation of travel and handover of the risk coverage certificate, 20% of the journey price shall become due as a deposit. The deposit shall be credited against the full price of the journey. The balance shall be paid 30 days before the start of your journey without further request for payment .

2.2. If the deposit is not paid immediately or within 10 days of the date of booking confirmation and if no payment is received after a request for payment by a set deadline, Club Ali Bey Reisen shall be entitled to terminate the contract without notice and cancel the booking. To this end, Club Ali Bey Reisen shall claim the costs incurred as damages .

2.3. For short-term bookings – if the period between booking and date of travel is less than 28 days – the travel price shall be paid in full at the latest 10 days before the start of your journey (receipt of payment). If payment has NOT been received at least 5 days before the start of the journey, it shall not be possible to send the original documents. If no proof of payment is provided, there shall be no right or entitlement to the travel services. Please fax your official bank proof of payment to the Documentation Department, fax no. +49-(0)9372-9487619 , Monday to Friday from 9.00 hrs to 18.00 hrs.

2.4. For bookings where the travelling party makes his/her own way to the holiday destination, we reserve the right to send the travel documents to the customer with cash on delivery, if payment has not been received on time. If the consignment is not accepted, this shall be considered as withdrawal from the travel contract .

2.5. If payment is not received on time for air travel bookings, the travel documents shall be available for collection at the airport of departure. The travel documents shall be handed over at the airport on receipt of payment or on presentation of suitable proof of payment on the day of departure. Otherwise the travel contract shall be considered as cancelled.

2.6. If the travel price is not paid in full, there shall be no right or entitlement to the travel services.

3. Services and prices

3.1. Contractual services are laid out in the description of services (e.g. catalogue, flyers and internet) and in the corresponding specifications referred to in the confirmation. Before the contract is concluded, the tour operator is entitled to make changes to the description of services, of which the travelling party would obviously be informed prior to making the booking.

4.Liability

4.1. Club Ali Bey Reisen shall not be held liable for loss, theft, delays or irregularities in flight or departure times.

4.2. Club Ali Bey Reisen shall be liable within the scope of the usual duty of care as a prudent tour operator with regard to the careful selection and supervision of service-providers, correct description of all travel services specified in the catalogues, orderly provision of the contractually agreed travel services, taking into consideration local and national customs and practices.

4.3. Club Ali Bey Reisen shall not be liable for disruptions to services and personal and property damage relating to services which are only arranged as third party services (e.g. sports events, excursions and hire cars) and which are expressly specified as a third party service in the travel package description and confirmation, even if tour managers take part in these special events.

4.4. Our liability arising from the travel contract in respect of damage excluding bodily injury, shall be limited to treble the travel price, (1) unless damage suffered by a holiday-maker is caused intentionally or by gross negligence or (2) we are responsible for damage incurred by the travelling party only on the grounds of the negligence of a service-provider.

4.5. To safeguard customer monies, the tour operator has taken out insolvency insurance with the TAS. A risk coverage certificate shall be enclosed with the confirmation.

5. Withdrawal

5.1. In the interest of the travelling party, withdrawal on the part of the travelling party shall be subject to written confirmation enclosing the travel documents. The date on which the withdrawal declaration is received by Club Ali Bey Reisen shall be decisive in determining the date of withdrawal and amount of withdrawal costs. The withdrawal costs are usually paid in a lump sum (i.e. unless a replacement person can be found to travel), amounting to the following percentages of the travel price per person:

up to 31 days before the start of the journey  20%

as from 30 days before the start of the journey 30%

as from 22 days before the start of the journey 40%

as from 15 days before the start of the journey 50%

as from 8 days before the start of the journey 70%

as from 2 days before the start of the journey 80%

on the day of travel or on non-appearance 100%

No reimbursement shall be given for special offer and discount prices. 
For all flights and package holidays the terms and conditions of travel from the respective tour operator are significant.

6. Rescission of contract due to exceptional circumstances

6.1. If the journey is significantly impeded, jeopardised or affected as a result of force majeure , e.g. war, civil unrest, natural disasters or epidemics, both the travelling party and Club Ali Bey Reisen may terminate the contract. If the contract is terminated before the start of the journey, the travel price paid by the travelling party shall be returned to them without delay. There shall be no further right or entitlement. Club Ali Bey Reisen may however demand remuneration for services provided.

6.2. If the circumstances referred to occur once the journey has started, the travel contract may likewise be terminated by either party. In this event, Club Ali Bey Reisen shall take the necessary measures to rescind the contract. If the contract is terminated for the reasons referred to above, the additional costs incurred for return transportation shall be borne equally by Club Ali Bey Reisen and the travelling party. In other respects, additional costs shall be payable by the travelling party.

7. Travel insurance

Travel cancellation insurance shall not be included in the travel price. We recommend taking out this insurance, which should be concluded at the time of making the booking. For good measure, we recommend taking out comprehensive or basic cover. In this respect, we have entered into a framework agreement with ELVIA-Versicherungsgesellschaft AG, Niederlassung Munich, offering favourable terms and conditions.

If a loss occurs, the insurance company shall be notified immediately thereof. We do not deal with claims settlement.

ELVIA Reiseversicherungs-Gesellschaft AG

Ludmillastr. 26

D-81543 Munich

8. Data protection

Your personal data made available to us shall be processed and used electronically, where this is necessary for the implementation of this contract. We would also like to write to you in future about current offers, unless you have indicated that you do not wish to receive such information. If you do not wish to receive this information, please write to the address shown below.

9. Passport, visa and health regulations

9.1. Please take note of the information we have provided on passport, visa and health regulations applicable in the country to which you are travelling, for you are solely responsible for complying with these regulations (see Entry information).

You are liable for any damage arising as a result of not complying with these regulations, unless we provided you with no or incorrect information.

This information is applicable for citizens of the Federal Republic of Germany, provided you are in possession of a passport and/or identity card issued by the German authorities. If you are not a German citizen or hold a non-German passport, you may be required to comply with other regulations. Please contact the appropriate consulate for information on such regulations.

10. Guarantee

10.1. If the journey is significantly impeded as a result of a failure, the travelling party may demand a reduction in price or the termination of the contract. Termination shall only be permissible if Club Ali Bey Reisen fails to provide remedial action within a reasonable period specified by the travelling party. The period set shall not be applicable if remedial action is not possible or is refused by Club Ali Bey Reisen or if the termination of the contract is substantiated by a special interest of the travelling party. The travelling party may furthermore demand compensation on the grounds of non-performance.

11. Duty to cooperate

11.1. The travelling party is obliged to make its objections known immediately. Club Ali Bey Reisen shall be entrusted with carrying out remedial action, where this is possible. If the travelling party fails to make the failure known, it shall not be possible to claim for a reduction.

11.2. The tour operator recommends notifying the airline company urgently and immediately of any damage suffered or delays in service with respect to air travel in situ , together with the notification of loss. Airline companies generally refuse to give reimbursement, if the notification of loss has not been completed. The notification of loss shall be reimbursed within 7 days for loss of luggage and within 21 days for delays, counting from the date on which it is delivered. In other respects, the loss, damage or misrouting of luggage shall be notified to the tour manager or local representatives of the tour operator. Claims shall not be taken into consideration if there is no notification of loss.

12. General provisions

12.1. All information published in our brochures is subject to legal or official approval. Details contained in these brochures are correct at the time of going to print.

12.2. On publication of new brochures, all our earlier publications on identical destinations and dates shall cease to be valid.

12.3. No liability shall be accepted for printing errors and miscalculations.

12.4. The invalidity of any part of these terms and conditions shall not affect the validity of the remaining provisions.

13. Place of jurisdiction

This contract shall be governed by German law. Actions against the tour operator shall be brought at the tour operator´s seat of business. Any other arrangement shall only be applicable where mandatorily provided for otherwise by international conventions.

Tour operator:

Club Ali Bey Reisen
A Company from Z4 Promotion GmbH
Lindenstraße 12
D63906 Erlenbach am Main
Status November 2004